FAQ
If you still have questions, we want to hear them!
In order to have satisfied customers worldwide, it is important to us that you have no unanswered questions! We have listed the answers to recurring topics here, but if you need further help, we are of course there for you and will endeavor to answer within 24 hours!
Shipping, delivery and exchange
How long does shipping take?
Orders for products in stock that are placed by 14:00 will be handed over to DHL on the same day. Orders placed after 14:00 will be shipped the next working day. The delivery time is then 3-5 working days.
Do you offer an on-site service or personal collection?
Yes, we allow customers to view products on site and take them away directly. Please contact us briefly to arrange an appointment.
How does the exchange or return process work?
All information on returns and exchanges can be found in our returns policy on our website.
What if I have a problem with the delivery?
If you have not received your parcel, please first check the shipment tracking and ask your neighbours whether the parcel may have been left there. If you continue to have problems, please contact the shipping service provider and us so that we can help you further.
FLATE® product world
Who develops your products?
Our products are developed by ourselves, a team of creative minds, designers and coffee enthusiasts who attach great importance to fair production, high quality and sustainability.
Which shelf is right for me?
Our racks are suitable for all portafilter machines and differ in two key ways:
While the Barista Rack, for example, is designed for wall mounting, you can simply place the Barista Stand on your worktop. This is particularly practical if, for example, you have no space due to wall units or a tiled worktop with no surface for drilling.
If you are unsure about space and size, you can use your smartphone to select the AR view for all products and place the shelf virtually in your home.
What is the surface of the shelves like?
Our shelves are finished with a special powder coating with a fine texture.
As this is functional furniture, we ensure that the surfaces are less susceptible to fingerprints.
What needs to be considered during installation?
If required, each of our products comes with a mounting kit with plugs, screws and matching cover caps.
The "Fischer Duo Power wall plugs" supplied are suitable for a wide range of materials. If you are still unsure whether your wall is suitable, you are welcome to ask us.
How can I properly care for products with wooden trim?
Some of our products are equipped with elements made of real solid wood. In everyday use, it is sufficient to wipe these with a damp cloth from time to time.
In the case of hard dirt or scratches, it can also be sanded down and then treated with oil or wax.
You will soon find various wood oils in our store.
How long does it take to install the shelves on the wall?
To mount the wall shelves, two or three holes must first be drilled for the dowels supplied.
On average, our customers need 5-10 minutes to measure the shelves. Screwing the shelving together is then done in no time at all.
Use a spirit level for optimum alignment when marking.
What is the best height for positioning the wooden strip?
For products with a wooden strip, this is used to support the handle of your portafilter in the holder and bring it into the ideal position. It therefore depends on the size and length of the portafilter. Place the wooden strip in the lower third of the portafilter handle. Most portafilters have the widest part in this area
What can I use to clean my shelf?
The surfaces of our shelves are generally very robust and resistant. However, as cleaning agents can vary greatly in their composition, you should always test the compatibility of a new agent on a discreet area before applying it to a large surface.
Other
How can I recommend your products to others?
We are very happy about recommendations on social media! Just link us in your story or post and we'll be happy to repost it.
If you are interested in a cooperation, please write to us on the relevant social media channel.
Didn't find what you were looking for?
We will be happy to answer your individual questions as quickly as possible!
Leave your message and we will endeavor to reply within 24 hours!